Support
Questions, answered.
Everything about payments, shipping, tracking and returns. Can't find what you need? We're a small team, but we read everything — reach out and we'll get back to you.
General Questions
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
What is your return policy?
We are beholden to the return policies of our print-on-demand partners. Please check these policies (listed under Partner Return Policies below) prior to submitting a return request.
Can I change my order after it has been placed?
Because we might fulfill one order from multiple providers, we are not able to provide you with the option to change your order once it is submitted. If however your order has not yet shipped, you can contact us to inquire as to whether we are able to cancel it. Responses to these requests might take up to 24 hours. Once your order has shipped, we are unable to make any changes.
How do I know if my order has been shipped?
We will send you an email with your tracking number once your order has shipped.
What happens if my package is lost or stolen?
If your package is lost or stolen, please contact us and we will work with the carrier to locate your package or issue a refund or replacement.
How It Works
How does the app work?
Magic. (Really though — drop a logo, the AI builds your store, you share the link. See How it works for the full story.)
Product Related Questions
How do I leave a product review?
You can leave a product review by visiting the product page and clicking on the "Write a Review" button. Please note that all reviews are subject to moderation.
What is your warranty policy?
We offer a 1-year warranty on all of our products. If you experience any issues with your product, please contact us and we will arrange for a repair or a replacement.
What if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or a refund.
Partner Return Policies
How can I review the return policies of your partners?
Items are printed and fulfilled by our print-on-demand partners. Their policies:PrintfulPrintful Returns Policy ↗Printful Returns FAQ ↗PrintifyPrintify Returns Policy ↗Printify FAQs ↗GelatoGelato Return Policy ↗Gelato Shipping & Delivery ↗
Tracking & Shipping
How long does a typical order take to arrive?
On average 10 days. Some sooner, some a little longer. Think of the time as similar to Amazon — maybe two or three days slower depending on the item.
Do you ship internationally?
Yes, we ship to most countries. Shipping rates and delivery times vary by destination.
How much does shipping cost?
Shipping costs vary by destination and order size. You can view your shipping cost at checkout.
Do you offer expedited shipping?
Yes, we offer expedited shipping for an additional fee. You can select this option at checkout.
How can I track my order?
You will receive a tracking number via email once your order has shipped. You can use this number to track your order on the carrier's website. You can also request assistance by contacting us. Responses to these requests might take up to 24 hours.
Can I change the shipping address after I place my order?
If your order has not yet shipped, you can change the shipping address by contacting us. Once your order has shipped, we are unable to make any changes.